Any telephony business is dependent on the reliability of a VoIP Softswitch solution. There are two major types of Softswitch solutions available in the market: Class 4 Softswitch and Class 5 Softswitch solutions. The demand for this solution is too high, which is why many providers offer this solution. Whether you are looking for a retail or wholesale Softswitch solution, you need to be cautious because your whole business and its success depend on that one software. Some businesses use class 4/5 Softswitch for a business to run both wholesale and retail VoIP businesses. There are some important elements, features, and characteristics that make an ordinary switch the best class 4/5 Softswitch solution.
To help you make the right choice of the Softswitch, here is what you must check in it.
1. Features
The first thing to check is definitely features. You must know what features your VoIP Softswitch has to offer and whether this feature list matches your vision or not. The Softswitch features must match your requirements to offer the best VoIP services to your clients. Both class 4 and class 5 Softswitch solutions will have different features. But, if you are purchasing a hybrid solution or a system that lets you use both wholesale and retail Softswitch features, then you need to carefully examine all features to ensure you get all the functionalities you need in your switch.
2. Scalability
The VoIP telephony business is quite broad. Moreover, when you combine features of both retail and wholesale Softswitch within a single system, the number of customers increases quite big. This business is ever increasing and needs everything that can match its bandwidth of success and expansion of it. Thus, the best class 4/5 Softswitch solution must be highly scalable.
3. Robust nature
A hybrid switch handles both retail and wholesale VoIP traffic and customer management. This can be a really huge job to handle and may cause disruptions. Thus, it is necessary to use a class 4/5 Softswitch system that is highly robust in nature. It must be able to handle hundreds or thousands of concurrent calls per second (CPC) to effectively handle business and customer expectations. You can definitely use cluster setup to achieve better load balancing, failover, and high availability. Along with the deployment, the system must also support the uptime SLA. Usually, class 4 and class 5 Softswitch solutions developed in FreeSWITCH are more robust in nature compared to other types of VoIP technologies.
4. Security mechanism
In the VoIP industry, security has become a major threat. Everyone, from switch developers to providers, CC termination service providers, VoIP service providers, etc. needs to focus on keeping the whole network, infrastructure, and client data protected. The best class 4 Softswitch or class 5 Softswitch must have all the required security features such as 2-way authentication, encryption, fraud detection, STIR/SHAKEN, etc. All of this helps in keeping a system safe from known threats.
5. Cost
The major driving factor in the purchase of any solution is definitely cost. When you are looking for wholesale and retail Softswitch, it is likely to be expensive as it has features of both Softswitch solutions. So you need to check whether it matches your budget or not.
Concluding notes
In conclusion, buying a Softswitch is a major decision and has to be made wisely. You cannot change the switch too frequently and the whole business is dependent on that software. To buy the best class 4/5 Softswitch, you must keep each point mentioned in this article in your mind. This will not only help in getting the best switch, but it will also help in leveraging other business benefits.
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